Publications
Citizen Requests for Service and Complaints Handling
Council defines a Formal Complaint as “an expression of substantial grievance or dissatisfaction related to service and/or products or the complaints-handling process itself and where a response or resolution is explicitly or implicitly expected”. These may relate to a serious mistake, an excessive delay to provide a service, a member of Council staff not following Council policy or the law, a failure to follow through with a promised outcome, incorrect information being provided or the citizen not being treated fairly or politely. Simply using the Complaint Lodgement Form does not make a complaint a formal complaint under Council policy, and it will not necessarily be treated as such.
Should your issue not fall into the above definition it is likely that it is a Request for Service which can be handled via our normal operational processes. In order for us to provide a higher level of service, you should use the Request for Service form for these issues.
If you believe your complaint does fall into the above definition, please complete the Complaint Lodgement Form below and send it to us at:
Council will acknowledge your complaint within five days of receipt of this form and any supporting documentation. The acknowledgement will contain a reference number plus the name and contact details of the council officer dealing with your complaint. Should you not receive this acknowledgement within seven days please email council at leichhardt@lmc.nsw.gov.au or call 9367 9222.
Although we accept complaints by email or through this form all further communication is generally done in writing or by phone. Please let us know if you have a particular requirement for information to be provided in an electronic format.
Complaint Lodgement Form (12.02kB)
Guidelines for Lodging a Citizen Request for Service or Complaint - 41 KB
Citizen Requests for Service and Complaints Policy - 22 KB