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Missed Collection

Missed collection happens for various reasons such as: the wrong bin being presented; early and natural lighting being dim; and sometimes also human error.

Missed collections will be collected within 1 working day.

If your collection has been missed, contact Council's Customer Service on (02) 9392 5000. You will need to provide the following information:

1. The type of collection missed:

  • Garbage bin – Red or dark green lid
  • Green Waste / Garden Organics – lime green lid
  • Food organics – Maroon lid
  • Whitegoods
  • Recycling Paper – Blue lid
  • Recycling Commingle Containers – Yellow lid

2. The exact location of the bin or waste items:

  • Front of property
  • Rear of property
  • Side of property 
  • Other

If your collection is missed on more than one occasion, Council’s Waste Services Coordinator will monitor the situation to determine the cause, remedy as required, and contact you to advise of action to be taken.