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Request a Service/Report an Issue

Council defines a Request for Services as any of the following:

  • reporting missed collections (e.g. missed garbage / recycling)
  • day to day enquiries (e.g. when is my garbage / recycling due for collection, when are the next rates payments due, what are Council’s Customer Service Centre, Library or LPAC opening hours etc)
  • request for repair or rectify something (e.g. repair a pothole, requests to have a lid on a garbage bin replaced, request to cut grass, remove weeds, repair a footpath etc)
  • explanations or clarification regarding Council Policy / Procedures / How to Lodge a Development Application
  • report of illegal building works, whereby you seek Council to exercise a regulatory function
    (i.e. development application related activities, reporting dangerous/unsafe structures etc)

Request a Service from Council

All requests lodged using the online form below will be acknowledged by a return e-mail message.  Alternatively you can use the pdf-new-icon.gifRequest for Service Form (PDF 141KB)Open this document with ReadSpeaker docReaderOpen this document with ReadSpeaker docReaderOpen this document with ReadSpeaker docReader

All requests will be allocated to the responsible officer for action during Council's normal business hours of 8.30am to 5.15pm Monday to Friday.

If you require to contact Council for an urgent matter, emergencies or dangerous situations please do not use this form. Council can be reached 24 hours a day, 7 days a week on (02) 9367 9222.

Find out more in our Guideline to Lodging a Request for Service or Complaint (PDF 373.4KB)Open this document with ReadSpeaker docReadert Open this document with ReadSpeaker docReaderOpen this document with ReadSpeaker docReader

 

Request a Service Form

This form should be used to make a request for service. Please provide as much detail as possible. All requests will be allocated to the responsible office during Council’s normal business hours of 8.30am to 5.15pm Monday to Friday. Should you require to contact Council for urgent matters, emergencies or dangerous situations please do not use this form. Council can be reached 24 hours per day, 7 days per week. Fields marked with * are mandatory.

Customer Details

Request Details
Location Details

PRIVACY NOTICE:
Purpose of Collection of information on this form: For the determination / processing of a Request / Incident 
Intended Recipients: Council Staff 
Storage of document / information: Council's Main Office
Consequences of non-provision of information: Unable to process Request / Incident



After you press submit a pop up box will appear stating that your form has been submitted successfully. If you do not see this pop up box please check the form to ensure you have completed all the mandatory fields, update any missing information and press submit again.

 

Mandatory field(s) marked with *